St Andrew’s Hospital endorses The Australian Charter of Healthcare Rights provided by the Australian Commission on Safety and Quality in Healthcare (ACSQHC):
- Patients are entitled to raise issues about their healthcare rights
- Patients, consumers, families and carers are encouraged to read the Charter or have it explained to them, and to discuss the Charter with their healthcare provider or family or carer
- Healthcare staff can advise patients on how to obtain further information about their rights
- A consumer guide is available to all patients, consumers, families and carers and can be accessed via the ACSQHC website: My healthcare rights.pdf
- It is the responsibility of St Andrew’s Hospital as a healthcare provider to ensure the consumer’s rights are met. Consumers have rights to:
Access healthcare services and treatments that meets their needs.
Receive safe and high quality health care that meets national standards.
Be cared for in an environment that makes them feel safe.
Be treated with respect as an individual, and with dignity and respect.
Have their culture, identity, beliefs and choices recognised and respected.
Ask questions and be involved in open and honest communication.
Make decisions with their healthcare provider, to the extent that they choose and are able to.
Clear information about their condition, the possible benefits and risks of different tests and treatments, so they can give their informed consent.
Receive information about services, waiting times and costs.
Be given assistance, when they need it, to help them to understand and use health information.
Request access to their health information.
Be told if something has gone wrong during their health care, how it happened, how it may affect them and what is being done to make care safe.
Have their personal privacy respected.
Have information about them and their health kept secure and confidential.
Provide feedback or make a complaint without it affecting the way they are treated.
Have their concerns addressed in a transparent and timely way.
Share their experience and participate to improve the quality of care and health services.